Return Policy

We want you and your pet to be completely happy with your purchase. If you're not satisfied for any reason, we're here to help.

How to Initiate a Return

To start a return, please contact us at support@petspetorium.shop within 30 days of receiving your order. Our team will review your request and provide you with the return instructions, including the return address from the manufacturer/collective that fulfilled your order.

Eligibility

Items must be unused, unwashed, unworn and in their original packaging with tags attached
Please include your order number when contacting us along with clear details of the issue.
Final sale items and gift cards are not eligible for return.
You have one hour to cancel your order online.
If there's a problem with your order once it arrives, you have four days to send a photo and details to initiate a return.
Returns are shipped directly to the manufacturer/collective. This RETURN Adress is on your invoice.
Please note: Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect, in which case we will work with the manufacturer to arrange a waiver.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at support@petspetorium.shop with a photo of the item, all the details, and your order number. We'll make it right!

Questions?

Reach out anytime at support@petspetorium.shop — we're happy to help.