Refund policy

PetsPetorium is a trustworthy and recognized/badged online curated marketplace. Some orders may ship directly from our trusted fulfillment partners, not dropshipping. PetsPetorium remains your point of contact for order questions, delivery concerns, returns, and refunds. Please contact us first, and we will help resolve the issues. 

We have a 30 day return policy, which means you have 30 calendar days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, a phot, the order number and details. 

To start a return, you can contact through our assistant Pedra on chat or email us. She will be glad to get a hold of us by email for you or if we’re available we’ll jump on chat and talk to you directly . Please note that returns will need to be sent to the following address: these addresses will be provided in your invoice list that’s included in your package. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you return, it’s not accepted for any reason the shipping cost will be your responsibility. 
You can always contact us for any return question please include your order number and all details. 
Orders may not be cancelled more than 15 minutes after placement. Not guaranteed however. To request a cancellation within this window, please contact us immediately via storefront chat with Pedra or by emailing hello@petspetorium.shop with your order number and timestamp."

Wow Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@petspetorium.shop. Attn: issues order #. Send full description and photos.